What is Daily Bonus and how do I get one?

Players who have reached level 28 or higher and have over 4 hours of play time are eligible for the Daily Bonus.The Daily Bonus is given to ...

How do I change my avatar?

You can change your avatar by going to Settings and selecting the photo frame icon.

Sometimes I can’t unlock my friend’s furniture

Special furniture can't be unlocked by visiting. Special furniture includes: Bonus-level furniture, in-game event furniture, etc. For exampl...

How can I unlock the next room?

You can unlock the next room by finishing all the tasks in the current room. The task amount differs for different rooms. When you finish a ...

What’s the footprint button?

While you are on the message board, you may notice that there’s a small footprint icon at the bottom right of the screen. The footprint butt...

How do I change the furniture?

You can change the furniture anytime you want. Tap the button with the chair on it to see everything you can change, or tap and hold the fur...

What are events? How do I take part in them?

Events are special content made available for a limited period of time. They are usually associated with holidays (Halloween, Christmas, Eas...

Where can I find my time-limited room?

To see your time-limited rooms tap the tasks button in the bottom-left corner, then tap the house button that appears at the bottom of the s...

I can't hear music or sound effects

If you can't hear any music or sound effects, please try the following suggestions:1. Make sure the music and sound effects are turned on in...

Why does my connection to the server keep dropping?

If your connection to the server keeps dropping, please try the following suggestions:1. Make sure your internet connection is stable2. If y...

Where can I find my Device ID/Facebook ID?

Go to Settings by tapping the gear icon in the top right corner of the screen. The Settings panel will appear, tap the wrench icon to see yo...

What should I do when Deliver Furniture Function does not work?

Sometimes when too many players are downloading furniture at the same time, it will cause “traffic jams” on our server, leading to malfuncti...

Why can't I get furniture from "Furniture Delivery"?

The "Delivering Furniture" popup appears when the game is downloading resources. This includes things such as new furniture, rooms...

How do I transfer my progress to a new device?

Connect your new game device to the same Facebook account or Apple ID you used when playing it on the first device, your previous game progr...

How to disable notifications sent from Matchington Mansion?

1. Open your device's Settings > Applications.2. Find Matchington Mansion in the list of installed apps and select it.3. Untick Notificat...

How to disable notifications sent from Matchington Mansion?

1. Open your device's Settings > Applications.2. Find Matchington Mansion in the list of installed apps and select it.3. Untick Notificat...

I can't connect my game to Facebook

1. Make sure you have a stable internet connection. 2. Check to see if your username and password are correct. 3. If you have the Facebook a...

I can't connect my game to Facebook

1. Make sure you have a stable internet connection. 2. Check to see if your username and password are correct. 3. If you have the Facebook a...

How do I get more lives? How many can I have?

You have 5 lives by default. Each time you lose a level, you will lose a life. A new life will be replenished every 15 minutes. You can see ...

I’ve been stuck on a level for several days, are some levels impossible to win?

Some levels are really challenging, but none are impossible! Here are some general tips to help you:Check the targets before you start a lev...

How do I close the game?

For Android users:The method for closing the application depends on your Android device. Please refer to the device manual for specific info...

How do I contact the support team?

In the Help and Support menu we have compiled a variety of helpful articles to help you solve problems you may encounter in the game. Please...

When is the next update? When will you release more levels, tasks, and rooms?

We aim to update the game twice a month, but it could be faster or slower depending on what we are looking to add. Follow Matchington Mansio...

How do I update the game?

For iOS devices:1. Open the App Store on your device.2. Tap the Updates icon on the bottom panel.3. If a new update is available for Matchin...

Why some of my in-game friends received update notifications while I can’t?

Every time when we release a new version, we first submit them to app platforms, it takes time for them to review the packages we submitted....